Frequently Asked Questions

Welcome to VELLARO. We've gathered answers to some of the most common questions about our leather bags, footwear, orders, shipping, and returns.

If you need further assistance, please contact us at support@nmavenro.com

1. What types of products does VELLARO offer?

VELLARO offers a carefully selected collection of leather bags and footwear, designed to combine timeless style, everyday functionality, and refined details.

2. What materials are used in your products?

Our collection features leather products with attention to material quality, texture, construction, and finishing. Please refer to each product page for specific material details.

3. Are your leather products suitable for everyday use?

Yes. Our bags and footwear are designed with everyday style and practicality in mind, making them suitable for work, travel, shopping, and casual occasions.

4. How do I choose the right shoe size?

We recommend checking the size guide on the individual product page before placing your order. If you are unsure about sizing, please contact our customer support team.

5. How long does order processing take?

Orders are generally processed within 1–3 business days after payment confirmation.

You will receive a confirmation email once your order has been successfully placed.

6. Do you offer free shipping?

Yes. We offer complimentary shipping on eligible orders. Available shipping options and any applicable conditions will be displayed at checkout.

7. How long does delivery take?

Estimated delivery times are:

• United States: 5–10 business days

• Europe: 5–12 business days

• Other destinations: 7–15 business days

Delivery times may vary depending on the destination and shipping conditions.

8. Can I track my order?

Absolutely. Once your order has shipped, we will send you a confirmation email containing your tracking number.

Please allow 24–72 hours for tracking information to update.

9. Are duties and taxes included?

Where stated at checkout, applicable duties and taxes are covered. Please check the shipping information displayed for your destination before completing your purchase.

10. What payment methods do you accept?

We accept the payment methods displayed at checkout, which may include major credit and debit cards and PayPal.

All payments are processed through secure payment systems.

11. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible.

Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

12. What is your return policy?

We offer a 30-day return period from the date of delivery, subject to our Return & Refund Policy.

Items should be unused, unworn, and returned in their original condition with original packaging where applicable.

13. What if my item arrives damaged or defective?

We're sorry if something isn't right with your order. Please contact us within 7 days of delivery and include your order number and photos of the issue.

Our team will review your case and help arrange an appropriate solution.

14. How long do refunds take?

After your returned item has been received and inspected, we will notify you of the refund status.

Approved refunds are issued to the original payment method. Please allow 5–10 business days for processing, depending on your payment provider.

15. How can I contact VELLARO?

Our customer support team is happy to help.

Email: support@nmavenro.com

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

We aim to respond within 24–48 business hours.

VELLARO — Timeless Style, Thoughtfully Made.

Thank you for shopping with us.